Cancellation & Refund Policy
Our transparent refund and cancellation standards for downloadable digital PDF products at Spoken English Malayalam.
Last updated: October 2026
1. Nature of Digital Goods
At Spoken English Malayalam, we sell intangible digital items (downloadable PDF ebooks and study materials). Unlike physical merchandise, digital downloads cannot be returned or physically retrieved once delivered to your device. Therefore, as standard industry practice, purchases of digital files are generally deemed final upon successful download.
2. Our 7-Day Customer Satisfaction Guarantee
We believe wholeheartedly in the quality of our educational content. We provide a full refund under the following verified circumstances within 7 calendar days of purchase:
- Duplicate Transaction: If you were accidentally charged more than once for the same order due to a network glitch.
- Defective or Corrupted File: If the downloaded PDF file is corrupted, unreadable, or defective, and our technical support team is unable to provide an intact replacement within 48 hours.
- Delivery Link Failure: If payment is confirmed by Razorpay, but our servers fail to generate your download token and support cannot manually deliver your link within 24 hours.
3. Non-Refundable Circumstances
Refunds cannot be granted under the following circumstances:
- Change of mind after successful download and access of the PDF material.
- Lack of compatible PDF viewing software on your personal device (standard free readers like Adobe Acrobat, Google Drive, or Apple Books can open our files).
- Claims submitted after the 7-day window has elapsed.
4. Order Cancellation Policy
Because our delivery system is fully automated and provides immediate access within seconds of payment completion, orders cannot be cancelled between payment processing and link delivery. If you made an order in error, please immediately contact our support team.
5. How to Request a Refund
To request a refund under the eligible conditions:
- Send an email to support@digikada.tech.
- Include your Order Number (e.g. SP-XXXX) and Razorpay Payment ID (e.g. pay_XXXXX).
- Briefly describe the technical issue or duplicate transaction, attaching screenshots if applicable.
6. Refund Processing Time
Once your refund request is inspected and approved by our team, the refund will be initiated via the Razorpay payment gateway. The funds will automatically be credited back to your original payment method (Bank Account, UPI ID, or Card) within 5 to 7 business days, depending on your banking institution.